Privacy Policy

1. Data Controller

The data controller for personal data collected on this website is Cosentino Group S.A., Carretera Baza-Huércal Overa km. 59, 04850 Cantoria, Almería, Spain. EU Data Protection Representative: [email protected]

2. Data We Collect

When you use this website, we may collect:

• Contact information: Name, email address, phone number, company name
• Project information: Submitted through inquiry forms — product interests, application type, project specifications
• Technical data: IP address, browser type, pages visited, time on site (collected via analytics cookies)
• Warranty registration data: Purchase date, installer information, installation address

3. How We Use Your Data

• To respond to inquiry forms and sample requests
• To process warranty registrations and manage warranty claims
• To improve website content and user experience through aggregated analytics
• To send product updates and design inspiration, where you have consented
• To fulfill legal obligations under applicable law

4. Legal Basis for Processing

We process your personal data under the following legal bases (GDPR Article 6):

• Contractual necessity: Processing required to respond to inquiries and manage warranty claims
• Consent: Marketing communications and non-essential cookies
• Legitimate interests: Website analytics and fraud prevention

5. Data Retention

Contact inquiry data is retained for 3 years from last interaction. Warranty registration data is retained for the duration of the warranty period plus 2 years. Analytics data is aggregated and anonymized after 26 months.

6. Data Sharing

We do not sell personal data. We share data with:

• Authorized Cosentino dealers and distributors, where necessary to fulfill your regional inquiry
• Service providers (CRM platform, email delivery, analytics) under data processing agreements
• Law enforcement or regulatory bodies where legally required

7. Your Rights

Under GDPR and applicable local law, you have the right to: access your personal data; request correction or deletion; restrict or object to processing; withdraw consent; and lodge a complaint with your local data protection authority. Submit rights requests to: [email protected]

8. Cookies

We use essential cookies (required for site function), analytics cookies (Google Analytics, aggregated and anonymized), and optional preference cookies. Non-essential cookies are loaded only after consent via the cookie banner displayed on first visit.

9. International Transfers

Data may be processed outside the EU/EEA where our service providers operate. Transfers are conducted under EU Standard Contractual Clauses or adequacy decisions.

10. Contact

Privacy inquiries: [email protected]  |  Cosentino Group S.A., Cantoria, Almería, Spain.